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Paradox London Blog

We discuss the latest trends and share tips for getting the perfect look

What can I wear in the office (and get it right)?

Shall I wear, heels or sandals to work in the summer? The answer to this question varies from job to job. You wouldn’t necessarily wear...

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Customer Care

Frequently Asked Questions

My Account

You won’t need one. We would like to make your ordering experience as easy as possible and will not require you to open or set up an account. Just simply place your order with us, make a payment for your items, and we’ll do the rest.

Log in and go to Order History to see the status of any order, or use the tracking link sent in your dispatch confirmation email.

Select ‘Forgot password’ on the login page and we’ll email you a secure link to set a new one.

Shipping & Returns

As long as the shoes and accessories are in their original condition, you can send them back to us for an exchange or refund up to 30 days after purchasing online.

We offer free Royal Mail labels to UK Mainland and Northern Ireland customers to make the returns process easier. These return labels can only be used for up to 6 pairs. Should you need to return more than 6 pairs, you will have to arrange and pay for your own return.

* Please note that we can not offer a free returns label for any items purchased in our sale and suggest using a tracked service should you need to return any of your items.

Yes, orders placed after 3pm for Next-Day delivery will not be dispatched until the following working day. Deliveries are Monday to Friday. Any orders placed after 3pm on a Thursday, will be dispatched on Friday and delivered on Monday. Please not that this is not a guaranteed Next Day Service.

We offer Royal Mail 24hr tracked delivery at a charge of £4.95. However, please note that this is not a guaranteed Next Day Service.

Please note that orders placed after the cut-off times stated above on Friday or over the weekend are not processed until Monday morning. Any next day delivery on orders placed over the weekend will be processed and dispatched on Monday and delivered on Tuesday.

International customers can browse and shop our website in their local currency by selecting their country from the dropdown menu in the main navigation. We offer Standard (via RRD) and Express (via DHL) shipping options depending on the destination country.
For shipping cost click on the link below.

Worldwide Shipping Costing

We accept international returns, as long as the shoes and accessories are in their original condition, you can send them back to us for a refund up to 30 days after receiving your order. You can create your return from the following link - Start a return.

Note: Please be advised that this is at a cost which will be displayed to you once you create the return. If you are unhappy with the postage fee, you can use a local courier service of your choice to post these back to us.

Complete and attach your returns note (goods cannot be returned without this information).

Enclose it together with your returned item(s), inside the original packaging and shoe box.

Unless you are using the provided returns service, please send your order back to us via recorded delivery. Remember to retain your proof of postage until the item(s) are refunded on your statement, as this enables you to trace your return.

Exchanges: indicating the colour or size you wish to exchange your return for. Please note that we can only exchange for a different size of the same style and colour. Should you wish to try a different style, please place a new order instead.

Once your order is dispatched you’ll receive a confirmation email on your registered email address with a tracking link for your Royal Mail delivery.

You can download another copy of the returns form here. Please print this, fill it out, and pop it into the parcel and return to us.

You can create a new returns label here.

UK Mainland (including Northern Ireland)
our Standard Delivery is £3.95. For Free delivery* for UK mainland (including Northern Ireland) are sent via Royal Mail on a 48 hour delivery service (Standard Delivery). Please note that this does not mean that they will be delivered within 48 hours of placing the order, Standard Delivery usually takes between 2-3 working days. Free delivery only applies to orders £65 and over.*

PLEASE NOTE: In busy periods of the year, deliveries may be subject to delays. This also includes any weather and/or other adverse conditions that may cause variations in delivery timescales. Royal Mail strikes will also affect delivery times, which are out of our control. Deliveries are only made on normal working days (Monday to Friday).

Items returned damaged, marked, toe printed or with packaging missing or damaged will be returned without any credit. Handbags should be handled with just as much care. Please return your shoes in their original condition as they will be inspected upon return. If an item is returned in a non-saleable condition, it will be returned to you.

We will not credit lost or damaged returned goods. Should this happen, we would advise that you speak with the postal/carrier service you have used for your return. Should the parcel not reach us for any reason, you will be able to make an easy claim with Royal Mail or the delivery service you have used to send your return.

We advise that shoes are tried on indoors, on carpet and preferably with a pop sock on, to avoid any foot prints in the shoe. Handbags should be handled with just as much care to avoid a return to you without a credit.

We process your a refund for returns received within 30 days after receiving your order. We will refund the card originally used for payment.

Your refund or exchange (when in stock) may take up to 10 working days to process during busier periods of the year.

We will email you to keep you informed of your returned order.

Please ensure the returns form is enclosed in your package and note whether you would like an exchange or a refund. To help us process your return as soon as possible, please ensure the returns form is fully completed and placed inside the shoe box. If you are returning your order for any exchange, please ensure you indicate the style and size you would like.

Items that return to our offices as ‘unclaimed’ or ‘not delivered’ will automatically be refunded to the payment method used when the order was placed. Shipping costs such as next-day delivery, or international orders via DPD Classic cannot be refunded if parcels return to us unclaimed.

Any customers returning goods from outside the UK will need to pay for the return of goods. We advise recorded delivery to ensure no loss of goods.

If you require any help or have any questions, our customer service team will be ready to help. Please call the Paradox London customer service team on 020 8885 8000 or contact us here: hello@paradoxlondon.com

Send returns to our UK head office address:

Paradox London
Paradox House
Unit 1, 2 Garman Road
London N17 0UG
United Kingdom

Cancellation & Changes

Once you have received your confirmation email, we cannot make any changes to your order. We advise that you review your order including your full shipping address before you complete your checkout for one final check.

To cancel your order write to us at hello@paradoxlondon.com and request a cancellation of your order. This must be done before your order is dispatched from our warehouse. If your order is already dispatched, you can return this to us within our 30 days return policy.

Everything is subject to availability; our stock changes all the time, so if your order is cancelled, we will let you know as soon as possible and provide you with more information about your order. If the items are not available, you will be refunded.

Payment FAQs

For security purposes and in the aid of preventing fraud, the use of third parties may be required to validate your purchases with us. In these cases, some orders may not be processed immediately. Payments are processed immediately to avoid any unnecessary delay to your order; you will know that your order has been accepted once you receive an order confirmation. By placing an order with Paradox London, you consent to these checks.

You can redeem your promotion code by entering your code in the promo code field in your basket and then click the ‘apply’ button. You can only use one promotion code per order. Promotion codes have to be used at the time of purchase. We can't apply a discount to your order once it has been placed.

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Colour Customisations

No, but you can find all our dyeable styles in our Dyeable Wedding Shoes collection.

Dyed shoes are non-refundable due to their bespoke nature so we would always recommend purchasing ivory shoes first to make sure they are a good fit, then send them back to us to be dyed.

If you have dried mud on your shoes, you should be able to remove this with a soft dry brush. Due to our dye being water based we strongly advise not cleaning dyed shoes. Even if the shoes have been extremely protected, they will not be waterproof so, if customers try to clean the shoes with liquid products, they are likely to end up with watermarks / colour fading.

You most certainly can! If they are a little grass stained / scuffed, we would recommend going for navy or black. However the dyeing process will not cover stains and scuffs.

Unfortunately, we can only guarantee the dye on our own shoes so we do not accept other brands.

Yes, so be aware that lace is a contrasting fabric to satin, therefore the lace will dry lighter than the main body of the shoe or handbag. The more vibrant or darker the colour, the more noticeable it will be. Elastics and straps may vary in colour from the main body of the shoe once dyed. Trims, beading, edgings, stitching, chiffons and pleats may cause the dye to dry a slightly paler or darker shade.

Our hand colouring service takes up to 14 working days from receipt of the order at Paradox London. If you need your shoes and accessories to be returned quicker than this, we offer a priority service which ensures your shoes are dyed and returned to them within 7 working days of receipt of the order.

This means that the shoes or handbags will be dyed in natural light conditions, so the colour may vary if viewed under electric/artificial light. This is because artificial lighting typically intensifies warmer colours such as red, orange and yellow but dulls cooler colours like blue.

Swatches can be a fabric swatch, a button, a reel of cotton or a paint card. If you want to have something matched to another item (e.g. fascinator, bag), you can send this in and we will return this along with your dye order. When sending in a two-tone fabric, it will be required for you to state which colour you would like us to dye your shoes / accessories to – this will ensure there are no delays with the order. Any shoe which is available in dyeable ivory satin can also be lightened to white.

Our dye form is available on our Dyeable Wedding Shoes page or you can access directly from here as well.

Size Guide

Our shoes are in Euro sizes (unless stated).

Yes. Our wide fit collection runs in 2 fittings - Wide fit(E) and Extra Wide fit(EEE).

If Wide Fit feels snug across the widest part of your foot, or leaves a mark at the end of the day, Extra Wide Fit should give the room you need.

By girth - the widest part of the foot, from one side to the other, not just at the toes and not only the ball of the foot. It's taken with a tape measure wrapped around the foot at that point.

It is difficult to say what “true to size" is, due to every foot being slightly different. However, we do get many reviews for our styles saying they are “true to size”. We would advise checking the reviews on each pair before purchasing to hear what other customers have thought about the fit.

Product Care

Micro suede is a fine, closely woven synthetic fabric that gives the soft, brushed look of natural suede while offering greater resistance to everyday wear and light moisture. With a little regular attention, your Micro Suede shoes will keep their appearance for years.

Before First Wear

Apply a protector spray formulated for synthetic or microfibre suede before the shoes are worn for the first time. Spray evenly from a distance of about twenty centimetres, allow the shoes to dry fully in a well-ventilated room away from direct heat, and repeat every few months with regular use.

Everyday Care

Brush the shoes gently after each wear with a soft bristle or suede brush, working in one direction to lift the nap and remove surface dust.

Spills and Marks

Blot spills immediately with a clean, dry cloth rather than rubbing, as rubbing pushes the liquid deeper into the fibres. For light marks, brush the area once it is completely dry. For a more visible
stain, work a small amount of mild soap diluted in water into the mark using a soft cloth, then wipe away with a second cloth dampened with plain water and leave to air dry.

Water and Weather

Micro suede resists light rain better than natural suede, though it is not fully waterproof. If the shoes become wet, remove any surface moisture with a dry cloth and leave them to dry naturally at
room temperature, away from radiators, direct sunlight or other direct heat sources. Once dry, brush gently to restore the nap.

Storage

Store shoes with shoe trees or acid free tissue paper to help them keep their shape, ideally in a dust bag or box away from direct sunlight and damp conditions.

What to Avoid

Avoid bleach, solvent based cleaners and household products not intended for suede or microfibre fabrics, as these can cause discolouration or staining. Do not dry the shoes with a hairdryer or near
direct heat, as rapid drying can stiffen the fabric. For a stubborn or set in stain, we recommend seeking a specialist shoe care service rather than treating it repeatedly at home.

Some natural fraying will occur around buckle and heel edges — this is normal for satin.

Glitter shoes bring a beautiful finish to any occasion, and because the sparkle is applied to the surface of the shoe, a little extra care will keep it looking its best for years to come.

Everyday Care

Wipe the shoes over after each wear with a clean, dry, soft bristled brush or a soft cloth to remove dust and lift away any surface debris. Handle the shoes by the sole or heel rather than gripping the glittered upper, as repeated pressure and friction are the main causes of glitter loosening over time.

Spills and Marks

For light marks, wait until the area is completely dry, then brush gently. For a more visible mark, dab, rather than rub, with a microfibre cloth very lightly dampened with water and a touch of mild soap, then dry immediately with a clean cloth. Always test on a small, hidden area first, as excess moisture is the most common cause of glitter lifting or dulling.

Water and Weather

Glitter shoes are not designed for wet conditions. Direct contact with water can cause the glitter to peel or fade, so these shoes are best kept for dry indoor occasions. If the shoes are caught in light rain, wipe away any moisture immediately with a dry cloth and allow them to air dry fully before storing.

Storage

Store each pair separately in its own soft bag or box lined with tissue paper, rather than alongside other shoes, as contact and friction between pairs is a common cause of shedding. Keep away from direct sunlight and damp conditions to preserve both colour and sparkle.

What to Avoid

Avoid storing in hot areas, heat can melt the adhesive beneath the glitter and cause it to shed. Avoid scrubbing, harsh chemicals and bleach, all of which loosen the glitter finish. Do not use a hairdryer or dry the shoes near a radiator or other direct heat source. For significant shedding or a stubborn stain, we recommend seeking a specialist shoe care service rather than repeated treatment at home.

Satin has a beautiful, delicate finish that is especially prone to marking, so it rewards a little extra care both before and after wear. Ivory in particular show marks more readily than darker satins, so
take extra care with these.

Before First Wear

Apply a fabric protector spray designed for satin before the shoes are worn for the first time. This forms a light barrier that helps prevent water and light spills from soaking in and leaving a mark.
Allow the shoes to dry fully before wearing.

Everyday Care

Keep satin shoes away from anywhere they might be knocked or scuffed before or between wears. Remove dust or light dirt with a soft, dry, clean cloth, using gentle strokes rather than pressure.

Spills and Marks

Dab spills immediately with a clean, white, dry cloth. Never rub, as this can spread the mark and wear the fabric. For a visible stain, mix a small amount of mild detergent with cold water, dip a soft
clean cloth into the solution, then work gently over the mark using small circular motions before blotting dry. Always use a white or uncoloured cloth, as dyed fabric can transfer colour onto satin.

Water and Weather

Satin is highly prone to watermarks, so any area that becomes wet should be dried quickly and evenly to avoid a visible ring forming as it dries. Blot away excess moisture immediately, then dry the area using a hairdryer on its coolest setting, held a short distance away and kept moving continuously over the fabric. Stuff the toes with tissue paper while drying to help the shoes keep their shape.

Storage

Store the shoes in their original box wrapped in acid free tissue paper, or in a dust bag, away from direct sunlight and damp conditions. Fully dry shoes before returning them to storage, as trapped
moisture can cause marking and damage over time.

What to Avoid

Avoid saturating the fabric with water at any stage. Avoid bleach and harsh household cleaners, which can discolour and weaken satin. Do not attempt to clean heavy staining or embroidered and beaded detailing at home, as this risks permanent damage. For stubborn marks, wine, oil or make up stains, or intricate embellishment, we recommend seeking a specialist shoe or fabric cleaning service.

Dyed Shoes

If shoes have been dyed, we recommend spraying them with fabric protector spray as the dye is not colourfast. Any contact with water or moisture of any kind can cause the dye to transfer. Please note that once shoes have been sprayed with protector, they cannot be redyed to a different colour at a later stage. Please refer to full dye terms and conditions for more information.