Frequently Asked Questions
FAQ's
Payment
- Visa
- Visa Debit
- Maestro
- MasterCard
- American Express
- PayPal
- Amazon Pay
For security purposes and in the aid of preventing fraud, the use of third parties may be required to validate your purchases with us. In these cases, some orders may not be processed immediately. Payments are processed immediately to avoid any unnecessary delay to your order; you will know that your order has been accepted once you receive an order confirmation. By placing an order with Paradox London, you consent to these checks.
You can redeem your promotion code by entering your code in the promo code field in your basket and then click the ‘apply’ button. You can only use one promotion code per order. Promotion codes have to be used at the time of purchase. We can't apply a discount to your order once it has been placed.
You won’t need one. We would like to make your ordering experience as easy as possible and will not require you to open or set up an account. Just simply place your order with us, make a payment for your items, and we’ll do the rest.
Cancellations & Changes
To cancel your order simply call us and request a cancellation of your order. You must call us before your order is dispatched from our warehouse. If your order is already dispatched, you can return this to us within our 30 days return policy.
Everything is subject to availability; our stock changes all the time, so if your order is cancelled, we will let you know as soon as possible and provide you with more information about your order. If the items are not available, you will be refunded.
Once you have received your confirmation email, we cannot make any changes to your order. We advise that you review your order before you complete your checkout for one final check.
THE FIT
We offer an E wide fitting - you can find our Wide Fit collection here.
It is difficult to say what “true to size" is, due to every foot being slightly different. However, we do get many reviews for our styles saying they are “true to size”. We would advise checking the reviews on each pair before purchasing to hear what other customers have thought about the fit.
Our shoes are in Euro sizes (unless stated). Please find below our size guide to help you find the perfect fitting shoe. Our standard width shoes follow the UK standard ‘D’ fitting and our wide fitting shoes follow the UK wide ‘E’ fitting. If you require any further help about fitting, please do not hesitate to contact us on hello@paradoxlondon.com
COLOUR CUSTOMISATION
Our dye form is available on our Dyeable Wedding Shoes page or you can access directly from here as well.
Swatches can be a fabric swatch, a button, a reel of cotton or a paint card. If you want to have something matched to another item (e.g. fascinator, bag), you can send this in and we will return this along with your dye order. When sending in a two-tone fabric, it will be required for you to state which colour you would like us to dye your shoes / accessories to – this will ensure there are no delays with the order. Any shoe which is available in dyeable ivory satin can also be lightened to white.
Due to our dye being water based we strongly advise not cleaning any of our dyed products. You may however use a dry soft brush to help remove any dried mud from our shoes. Ivory un-dyed satin may be wiped using a damp cloth with luke warm water. Do not use any type of detergent if wishing to have your items dyed. Do not rub too hard as the satin may split, due to its delicate nature.
Dyed shoes are non-refundable due to their bespoke nature so we would always recommend purchasing ivory shoes first to make sure they are a good fit, then send them back to us to be dyed.
Yes, but they can only be re-dye to a darker shade. The application of a further coat of dye could cause the fabric to become patchy.
Our hand colouring service takes up to 14 working days from receipt of the order at Paradox London. If you need your shoes and accessories to be returned quicker than this, we offer a priority service which ensures your shoes are dyed and returned to them within 7 working days of receipt of the order.
Unfortunately, we can only guarantee the dye on our own shoes so we do not accept other brands.
There is no time limit / expiry at all, you can send them back whenever suits you best.
You most certainly can! If they are a little grass stained / scuffed, we would recommend going for navy or black. However the dyeing process will not cover stains and scuffs.
If you have dried mud on your shoes, you should be able to remove this with a soft dry brush. Due to our dye being water based we strongly advise not cleaning dyed shoes. Even if the shoes have been extremely protected, they will not be waterproof so, if customers try to clean the shoes with liquid products, they are likely to end up with watermarks / colour fading.
No, but you can find all our dyeable styles in our Dyeable Wedding Shoes collection.
This means that the shoes or handbags will be dyed in natural light conditions, so the colour may vary if viewed under electric/artificial light. This is because artificial lighting typically intensifies warmer colours such as red, orange and yellow but dulls cooler colours like blue.
Yes, so be aware that lace is a contrasting fabric to satin, therefore the lace will dry lighter than the main body of the shoe or handbag. The more vibrant or darker the colour, the more noticeable it will be. Elastics and straps may vary in colour from the main body of the shoe once dyed. Trims, beading, edgings, stitching, chiffons and pleats may cause the dye to dry a slightly paler or darker shade.
CONTACT INFORMATION