Terms and Conditions
TERMS OF SALE
We make every effort to ensure that your order is carefully despatched to you – and we hope that you’ll be happy with your purchase. However, if for any reason you are unhappy with your purchase from Paradox London, please feel free to return your purchase in the same condition you received them in, within 30 days of receiving your order, along with your return slip.
THINGS TO BE AWARE WHEN PLACING OR RETURNING YOUR ORDER:
The maximum amount of items you can order are 12 pairs.
International shipping fees will apply. International orders may incur national customs & duty charges.
UK Mainland customers can make use of our provided Royal Mail returns label. Should this be used, we will deduct a £2.50 charge from your refund. Any customers returning goods from outside the UK will need to pay for the return of goods. We advise recorded delivery to ensure no loss of goods. We will not credit lost or damaged returned goods. For any reason should this happen we would advise that you speak with the postal/carrier service you have used for your return. Should the parcel not reach us for any reason you will be able to make an easy claim with Royal mail or the delivery service you have used to send your return. Items returned damaged, marked, toe printed or packaging missing will be returned without any credit. Delivery charges are non-refundable.
We advise that shoes are tried on indoors, on the carpet and preferably with a pop sock on to avoid any foot prints in the shoe. Handbags should be handled with just as much care to avoid a return to you without a credit. Some products having leather soles will mark if the product has been worn on hard surfaces, if the sole is worn the items will be deemed as an unacceptable return. Returns will only be accepted within 30 days after receiving your orders. Your refund credit, or exchange (when in stock) may take up to 10 working days to process after you return the goods back to us. We will e-mail you to confirm your return has been processed. Please ensure the returns form is enclosed in your package and note what you would like an exchange or a refund.
To help us process your return as soon as possible, please ensure the returns form is fully completed. Please ensure that your return is correctly packaged and not returned with any labels attached to the shoes box as we are unable to refund items where the original shoe box has been damaged or is missing. Purchases made with Paradox London cannot be returned to any Paradox Shoes outlets, stores, concessions or any other online retailer. Every effort has been made to display our products to true colour on the website and to ensure that products are displayed as accurately as possible. Please be aware that the colours of products can vary depending on how your monitor, phone or tablet is set. Please return your shoes in their original condition as they will be inspected upon return. Returns which are found to be faulty will be sent back. Once your goods are accepted back in to stock you will be issued with an exchange or refund. We will refund the card originally used for payment. Returns with no return information will not be held.
If you require any help or have any questions, our customer service team will be ready to help. Please call the Paradox London team on +44 (208) 885 8000 or email us at [email protected]
To cancel your order simply call us and request a cancellation on your order. You must call us before your order is dispatched from our warehouse. If your order is already dispatched you can return this to us within our 30 days return policy.
MAKING A CHANGE TO YOUR ORDER:
Once you have received your confirmation email, we cannot make any changes to your order. We advise that you review your orders before you complete your checkout for one final check.
You won’t need one. We would like to make your ordering experience as easy as possible and will not require you to open or set up an account. Just simply place your order with us, make a payment for your items and we’ll do the rest.
We the following cards for payment. Visa, Visa Debit, Maestro, MasterCard, PayPal, Amazon Pay and American Express. For security purposes and in the aid of preventing fraud the use of third parties may be required to validate your purchases with us. In these cases some orders may not be processed immediately.
By placing an order with Paradox London you consent to these checks.
Payments are processed immediately to avoid any unnecessary delay to your order; you will know that your order has been accepted once you receive an order confirmation.
Refunds will be processed as quickly as possible and you will be refunded to the same card which was used when placing your order with us.
You can redeem your promotion code by entering your code in the promo code field in your basket and then click the ‘apply’ button. You can only use one promotion code per order. Promotion codes have to be used at time of purchase. We can't apply a discount to your order once it has been placed.
Sizes are Euro Sizes unless stated, all sizes are an approximate and we make every effort that they are accurate.
In busy periods of the year deliveries maybe delayed, weather and any other adverse conditions may cause variations in delivery timescales. Deliveries are only made on working days – Mon – Fri, Deliveries can be made on a Saturday at an extra cost.
CHOICE OF DELIVERY ADDRESS:
If you would like your shoes delivered to an alternative address other than your billing address, just enter the address during the ordering process. Change cannot be made once the order is placed.
We will send you an order confirmation almost immediately so that you know we have received your order and that this has been placed for you.
Everything is subject to availability, our stock changes all the time so if your is cancelled we will let you know as soon as possible and provide you with more information about your order. If the items are not available you will be refunded.