Protea

SHIPPING COSTS

UK Mainland (including Northern Ireland)
Free deliveries via Royal Mail can take 48 hours or more.

Orders placed after 4pm will not be dispatched until the following day.

Next-Day delivery incurs a charge of £4.50 and is shipped using Royal Mail 24.

Please note that orders placed after 5pm on Friday or over the weekend are not processed until Monday morning. Any next day delivery on orders placed over the weekend will be processed and dispatch on Monday, and delivered on Tuesday.

Orders placed for six or more items qualify for free next-day delivery via DPD.

Channel Islands, Isle of Man
2 Working Days via DPD delivery (at a shipping charge of £5.95)

Republic of Ireland

3 Working Days via Royal Mail (at a shipping charge of £7.50)

Eastern Europe
Orders will take 3 working days

Western Europe

Orders will take 7-10 working days


Rest of the World
Orders will take 10-13 working days.

RETURNS VIA ROYAL MAIL

Returns are allowed up to 30 days after purchase (subject to terms and conditions as below)

To make the returns process as easy as possible, we provide Royal Mail returns labels with your order (UK Mainland and Northern Ireland customers only). Should you wish to use these, we will be deducting £2.50 from your refund. If you wish to return your shoes to us for either an exchange or refund, please go to this link here to process your returns label.

When entering your details, please note that in the ‘Order Number’ field, please put your order reference number, for example #600000111 (you can find this on the top left-hand corner of your invoice). Then just print and attach the label to the parcel, and you can ship the shoes back to us!

TRYING ON:

We kindly request that all footwear is tried on with hosiery.

Only try the footwear on carpeted floor, hard floor will mark the outer sole.

HOW TO RETURN YOUR ORDER:

• Complete and detach your returns note (goods cannot be returned without this information)
• Enclose it together with your returned item(s), inside the original packaging and shoe box.
• Unless you are using the Royal Mail returns service, please send your order back to us via recorded delivery. Remember to retain your proof of delivery until the item(s) are refunded on your statement, as this enables you to trace your return.
• Exchanges: indicating the style and size you wish to exchange your return for. Please refer to the returns policy to ensure that your return is accepted for a refund or exchange.

For a full list of our terms, conditions, and returns policies please click here..

Paradox London is an occasion, bridal and wide fit shoe designer. We revolutionised the market back in 2002 with a range of stunning designer wedding shoes which offered a comfortable option for brides walking down the aisle without ever skimping on style or fashion. We believe that high fashion shoes should be available to all women no matter their budget or location. This is why all of our highly comfortable and fashion forward shoes are available in over 35 countries worldwide, allowing women everywhere to feel stylish, on trend and enjoy comfortable shoes at affordable prices!

Our easy shopping process makes selecting the perfect shoes an exciting and enjoyable experience. Peace of mind comes with our hassle free returns policy, and fast and free shipping (to UK) means you won't have to wait long before trying on your ideal wedding shoes.